Contact us

Welcome

Ma Cobb's Hat Shoppe is the place to go when your noggin is craving a very cunning hand-knit hat! I also make buttons & all kinds of other pretties. Support handmade!

Shipping details

I ship with Canada Post.
Shipping times:
Once shipped, most US orders take about 5-10 business days to arrive depending on the efficiency of your local postal service.
Canadian orders are a little quicker, usually between 2-7 business days.
International shipping delivery times may vary, but usually arrive within 5-11 business days (although sometimes they can also be delayed at customs).

Processing time: I try to have orders finished up and shipped out the next business day, but sometimes I get behind. I do strive to ship your order within a day or two after payment is completed (depending on the size of your order, and the number of orders I have at the time, this may vary). I try to get to the post office a few times a week, so I can usually have your package in the mail 1-3 business days after your payment is complete (not including weekends or holidays).

Refunds, returns & exchanges

Returns and exchanges are handled on a case by case basis at the seller's discretion. Sometimes mistakes do happen, we are all human. If you have a problem with your purchase, or I have made an error with your order, it will be corrected at no cost to you. I want you to be happy with your purchase, and I will do what I can to make it so! :)

Additional information

METHODS OF PAYMENT:
I accept (and prefer) paypal! In the case of paypal echecks, I will wait until the payment has cleared before shipping your item(s).
If you want to pay via some other method of payment, like money order or personal check, please email me at fadingendlessly[at]gmail[dot]com and we can work something out. :)

Ma Cobb's Hat Shoppe

Ma Cobb's Hat Shoppe is the place to go when your noggin is craving a very cunning hand-knit hat! I also make buttons & all kinds of other pretties. Support handmade!